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How Leaders Sabotage Their Organizational Change Projects (and How to Avoid Failure)Organizational change projects can be like roller coasters, except instead of exhilarating loops and happy... -
The Art of Not Listening: A Recipe for DisasterThere is a wrong way to listen to understand! I was having a coaching session... -
The Dance of Adaptability: Why Being Flexible is Key to SuccessPicture this (c'mon. You know you can hear Sophia Petrillo in your head): You're waltzing... -
The Power of Resilience: Tips for Thriving in the Face of Change and TurmoilChange can suck. Adversity can suck. Uncertainty can suck. To survive and thrive during change... -
The Essential Art of Customer Loyalty: A Balancing Act in BusinessWhen Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern... -
Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost... -
Embracing and Achieving Workplace Team Accountability: The Key to SuccessIn the bustling world of modern workplaces, the concept of team accountability has taken center...
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