Our focus is – people
At Tolero Solutions we believe that happy employees make for happy customers. Through consulting and advisory work, we support clients to create people-focused cultures and a great employee experience. And to survive and thrive through change and transition. Through our coaching work, we support clients to navigate changes, identify and overcome what is holding them back, change behaviors, and achieve their goals.
YOUR SUCCESS IS OUR BUSINESS
Tolero Solutions offers 3 services to support you and your business. Coaching. Training. Consulting.
Let's get to know each other and see how my coaching can support you to achieve results and reach your goals.
Scott Span, MSOD, CSM, ACC
People Strategist | Leadership Coach | Transformation Specialist
Dog lover, Caribbean junkie, artist, quote addict.
The workplace therapist. Boat rocker. System viewer.
Change wizard. Dot connector. Truth teller. Keep it real coach.
- Leadership Coaching
- Employee Experience
- Digital Transformation
- Change & Transformation
- Strategic Communications
- Talent Management
- Team Performance
- Organizational Development
- Culture Change
- Organization Design
- Diversity & Inclusion (DEIA)
- Training & Facilitation
- Project Management
- Process Improvement
- Healthcare Advisory
My focus is — PEOPLE
For over 20 years Scott has worked in the trenches of change management and transformation. He has observed and experienced what can go wrong and why: unprepared leadership, frustrated employees, failed projects, and unhappy customers. He has also observed and experienced what can go right: prepared and committed leadership, engaged employees, successful projects, and happy customers. Scott supports you in making things go right. He strives to make a positive difference for you and the people in your organization.
As a people strategist, leadership coach, and change and transformation specialist, his work is focused on people. Through his consulting and training work, he supports clients to survive and thrive through change and transition and create people-focused cultures and a great employee experience. Through his coaching work, he supports people willing to dig deeper to navigate change, identify and overcome what is holding them back, change behaviors, accelerate performance, and achieve their goals.
Scott utilizes his direct and authentic style and his sense of humor to form trusted adviser relationships with clients and stakeholders. He leverages his background and experience in behavioral science and organizational development to establish working relationships where employee, stakeholder, and customer voices are heard. Actively listening to ideas and mitigating concerns, increasing engagement and commitment.
Scott understands adversity and diversity; he has lived it. As a member of the LGBTQ+ community and a neurodivergent person with A.D.D, he has faced the impacts and stereotypes of being viewed differently and learning differently. And he has worked at strategies to overcome those, both personally and professionally. His experiences and his developed strategies provide added value to his clients.
Scott is a published author on various topics of organizational development and leadership. Including, authenticity and authentic leadership. He holds a Masters in Organization Development (MSOD), is a certified Scrum Master (CSM) and is an International Coaching Federation (ICF) certified coach. He also holds certifications in various, 360 assessments, change, team dynamics, and behavioral assessment tools and has a government security clearance.
In his spare time, you can find Scott out in nature with his pack of rescue dogs, Lambo, Phoenix, and Dolce. Scott also paints and works in other areas of the creative arts. He often brings creative aspects to his work. Although he resides in the Washington DC area, his allegiances lie with his hometown teams, Philadelphia.
People don’t necessarily resist change. They resist poor planning and implementation. When they feel they are being forced or manipulated into accepting change. When the purpose for change is not clearly communicated or understood. When it doesn’t make sense to those impacted. When people feel unsupported and unheard. They will resist.
People don’t necessarily resist change. They resist poor planning and implementation. When they feel they are being forced or manipulated into accepting change. When the purpose for change is not clearly communicated or understood. When it doesn’t make sense to those impacted. When people feel unsupported and unheard. They will resist.
Authenticity. Transparency. Accountability.
Committed
We collaborate with leaders and organizations genuinely committed to creating better places to work. Quick fixes or band-aids don't produce longterm positive results. Commitment to continuous improvement does.
Authentic
We believe in being authentic. You should, too. Authenticity leads to trust. Transparency leads to trust. Accountability leads to trust. And without trust, achieving long term positive results can prove difficult.
Determined
Change is never easy but that shouldn't stop progress. We work with those not afraid to tackle changes head on and create a positive and successful transformation for themselves or their organization.
Positive
We try our hardest to maintain a positive, yet realistic, working relationship. We won't claim things are easy when they can be quite complex. We do try and steer clear of negativity. The most successful clients do the same.
Results
It is possible to achieve rapid results for a project or initiative. We actually prefer it that way. No need to drag things out. Once we meet agreed to goals we can move on to achieving even more results.
Empathetic
Our focus is - people. People can fear change. They need their voices heard. They need empathy from leaders. Empathy supports stakeholders to adapt and adopt to new changes and increases success.
Consulting Capabilities:
Learn more about how our consulting and advisory capabilities can enable you to engage and retain talent and wow customers.
Coaching Capabilities:
Learn more about how our coaching services can enable you to overcome what’s holding you back, change behaviors, and achieve your goals.
"...raised my awareness regarding the importance of challenging assumptions and stopping the spin before making decisions."
"...provided me with tools and insights to continue my learning and growth to become a better leader for me and my teams."
"...held space for me to process and reflect and own ah-has supporting me to learn and grow."
"...Tolero hit the ground running, communicating with executive leadership, and performing research and data gathering for buy-in before executing on approach."
"...connected the dots and managed all the moving parts. When issues arose that were difficult to manage, Scott handled them in a way that left my practices feeling very confident and that they were pointed in the right direction."
