Did you know… 82% of consumers have stopped doing business with a company because of bad customer service.

The money your company generates from your consumers is no gift! Great customer service plays a huge part in an excellent customer experience. Providing a great customer experience can be difficult during times of stability. It can be even more difficult during times of change and disruption. Great customer experiences result in increased brand loyalty, reduction in customer acquisition costs, and increased revenue! It’s time to think about how you can improve training, communication, and processes to ensure increased positive customer experiences.

About Scott Span, MSOD, CSM: is CEO & People Strategist, Communications and Change, at Tolero Solutions. He supports clients to engage and retain talent and wow customers, achieving success through people, creating organizations where people enjoy working and customers enjoy doing business.