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How Poor Processes Equal Poor Customer ServiceYou’ve likely had a few bad customer service experiences. Irritating is sometimes the only way...
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Ding! You are Now Free to Create a Great Customer ExperienceCreating great customer service and high customer engagement isn’t always easy; however, it is worth...
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Changing Your Strategy: Do Customers Matter?To Netflix and Facebook it appears that customers don't matter. It’s been an interesting few...
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Referral Program – CoachingOvercome obstacles. Accelerate Performance. Get stuff done. Individual coaching | Team coaching | Group coaching...
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Embracing and Achieving Workplace Team Accountability: The Key to SuccessIn the bustling world of modern workplaces, the concept of team accountability has taken center...
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ConsultingWe keep it real. We tell hard truths. We get stuff done. Decreased performance?Poor employee...
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How to improve leadership alignment and why it mattersSo why does leadership alignment matter? Well, let me paint a picture for you. Imagine...
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Why providing a positive employee experience matters + benefits & tips!Alright, buckle up, folks! We're about to dive into the wonderful world of employee experience....
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Why Digital Transformation is Essential for the Future of Your BusinessAh, digital transformation. It's like turning your business into a robot. Okay, not really, but...
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Quiet Quitting – it’s not that they’re lazy, they’re just over your sh#t!What is "Quiet Quitting" and how can leaders address this employee engagement challenge? First, everyone...