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How and why to achieve leadership and team alignment during times of changeI recently wrote about the importance of leadership alignment and tips to achieve it. As...
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The Importance and Benefits of Executive Coaching for LeadersAh, leadership and executive coaching. It's like having a personal trainer for your brain. You...
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Employee Recognition & “The Jelly of The Month Club”Tis the season – and one reminder of the holiday season is the comedy Christmas...
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The Customer Experience Conundrum – Don’t Blame the Employees.You have probably heard about “The Great Resignation” by now. You can read more about...
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Questions to Ask to Set Goals for SuccessAs this year comes to a close it's time to reflect and begin planning for...
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Toxic workplace culture pissing off employees and pushing away customers? 3 tips to change to a high performance culture.A toxic work culture can lead to a bad employee experience. A bad employee experience...
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Customer Communication – The Good And Bad of All Those COVID-19 Emails (told in MEMES)We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have...
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Lack of Trust in Leadership is the Biggest Issue Impacting Performance – How do you Fix the Problem?Issues that impact employee performance are nothing new. Knowing what causes these problems is the...
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The Iowa Democratic Caucus Massive Technology OopsOy! Democrats in Iowa just experienced a massive technology failure. And, let’s be real, a...
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If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe...
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A Team is Only as Strong as its ManagerToo many workplace teams have their performance impacted by their manager. Often it’s style, but...
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Gallup Research Sums up Why 65% of Your Workforce is Looking for a New Job.Your people leave for various reasons. However, thanks to Gallup Research who collected data from...