LinkedIn + Microsoft: business NOT as usual

By |July 13th, 2016|

By now you’ve probably heard the news that Microsoft recently agreed to acquire LinkedIn for a whopping $26.2 billion dollars.  LinkedIn CEO – Jeff Weiner – sent an email to all employees assuring them that “little is expected to change.”  And that everyone would retain their titles and managers.

So the gist of the email was basically […]

#TuesdayTip – Recognize, recognize, recognize…

By |June 21st, 2016|

I’ve said it before and I’ll say it again – recognize, recognize, recognize! People have a fundamental human need to feel valued, heard and appreciated – particularly when they feel they’ve done a great job. If you’re not sure how to recognize for a job well done – ask your people. Give those who deserve […]

5 Reasons Why Your Employees Hate Their Jobs

By |June 13th, 2016|

According to Gallup research – roughly 70% of employees are unhappy.  For those of you at home who are keeping track – that means only 3 out of every 10 employees are happy with their job.

I’m no mathematician but those are not good odds.

When your employees are unhappy – your customers are likely unhappy, too. […]

Is Donald Trump a Loser or a Leader?

By |June 7th, 2016|

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about leadership.   

Despite Donald Trump toning his rhetoric down over the last few months – he still makes new controversial headlines.  The most recent target – U.S. District Judge Gonzalo Curiel ethnic […]

Why Does Hillary Clinton Suck at Communicating?

By |June 1st, 2016|

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about communication.  

Or lack thereof in this case…

Hillary Clinton just can’t seem to get rid of the ghosts from her email servers’ past.  The State Department’s Inspector General released a report stating […]

How TSA Can Fix the Problems That Make Air Travel Suck

By |May 23rd, 2016|

Fly the sorta friendly skies? If you’ve stood in line at a TSA check-point lately, you know the pain is real.  Long lines, unfriendly agents, and baffling processes (why are most of the check-point gates closed??) have lead to an astronomical 18,000 complaints every year.

TSA’s administrator – Paul Neffenger – was asked by Today Show Hosts’ Matt Lauer […]

#WMATA Why I’d Rather Sit in Traffic Than Take DC Metro

By |May 15th, 2016|

Another day, and yet another issue causing delays on WMATA’s DC Metro system.  Between April 17th and April 24th – there were 120 alerts.

This week – Metro held their first ever all managers meeting.  Let that sink in for a moment.  In the 40-year history of Metro, the managers have never once all met […]

Flash survey: Would you pay more to get great customer experience?

By |May 10th, 2016|

Do You Spend More Time in Meetings Rather Than Getting Work Done?

By |May 10th, 2016|

Tolero Feel Good Friday Quote: 4-15-16

By |April 14th, 2016|