About Scott Span

This author has not yet filled in any details.
So far Scott Span has created 274 blog entries.

Innovation Means Nothing Without Great Customer Service

Excellent customer is king!

I’m an avid cruiser. I’m also a brand loyalist – or at least I was. I’ve been on 9 Royal Caribbean cruises.  Maybe it’s 10. I don’t know?!  I’ve lost track somewhere between a margarita and the pool deck. 

So when I stepped foot onboard Royal Caribbean’s Allure of the Seas a few […]

By |December 27th, 2015|Change, Communication, Organizational Change, Strategy|0 Comments

Tolero Feel Good Friday Quote: 12-18-15

By |December 18th, 2015|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 11-13-15

By |November 13th, 2015|Tips & Quotes|0 Comments

#Leaders – How to Stop Perpetuating a Toxic #Culture

Negative leaders can mean negative culture…don’t be like Eeyore!

Is your work culture negative, depressing, and gloomy? Have you had the feeling others may feel that way? If you’re a leader within your organization – look no further than the closest mirror.  Because you could be perpetuating a toxic culture.

I call it the Eeyore affect. I’ve […]

By |November 11th, 2015|Culture, Leadership|0 Comments

Tolero Feel Good Friday Quote: 11-6-15

By |November 6th, 2015|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 10-23-15

By |October 23rd, 2015|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 10-16-15

By |October 16th, 2015|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 10-9-15

By |October 9th, 2015|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 9-25-15

By |September 25th, 2015|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 9-18-15

By |September 18th, 2015|Tips & Quotes|0 Comments