About Scott Span

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So far Scott Span has created 273 blog entries.

Why Democrats Can’t Win Elections

In 2016 we saw the most experienced candidate to run for President in recent history lose to the person with the least amount of experience.  After losing the White House, Congress, and the Senate – not to mention 2/3rds of Governorships – it’s time for the DNC to look in the mirror and ask why […]

By |February 7th, 2017|Communication, Engagement, Strategy|0 Comments

Employee Recognition & “The Jelly of The Month Club”

Every year around the holidays I watch this movie – and every year the same lesson learned holds true.

Achieving success through people means recognizing and thanking them for a job well done!

How do thank your employees?

Tis the season – one reminder of the holiday season is the comedy Christmas Vacation. The 80’s classic is full […]

By |December 18th, 2016|Engagement, Leadership, Retention, Strategy, Team Performance|0 Comments

CEO to Commander in Chief: Do The Same Skills Apply?

Achieving the leadership status and title of the Commander in Chief – President of the United States of America – is the highest appointed leadership position one could achieve.  Sure – being a CEO is also a great achievement and the role is also intricate and complex. But leading a group of employees is much […]

By |November 1st, 2016|Communication, Engagement, Leadership|1 Comment

Flash survey: Would you pay more to get great customer experience?

By |May 10th, 2016|Customer Service, Survey|0 Comments

Do You Spend More Time in Meetings Rather Than Getting Work Done?

By |May 10th, 2016|Communication, Culture, Engagement, Leadership, Strategy|0 Comments

Tolero Feel Good Friday Quote: 4-15-16

By |April 14th, 2016|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 1-22-16

By |January 22nd, 2016|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 1-15-16

By |January 15th, 2016|Tips & Quotes|0 Comments

Tolero Feel Good Friday Quote: 1-8-16

By |January 8th, 2016|Tips & Quotes|0 Comments

Innovation Means Nothing Without Great Customer Service

Excellent customer is king!

I’m an avid cruiser. I’m also a brand loyalist – or at least I was. I’ve been on 9 Royal Caribbean cruises.  Maybe it’s 10. I don’t know?!  I’ve lost track somewhere between a margarita and the pool deck. 

So when I stepped foot onboard Royal Caribbean’s Allure of the Seas a few […]

By |December 27th, 2015|Change, Communication, Organizational Change, Strategy|0 Comments