About Socialnality

This author has not yet filled in any details.
So far Socialnality has created 60 blog entries.

5 Reasons Why Your Employees Hate Their Jobs

According to Gallup research – roughly 70% of employees are unhappy.  For those of you at home who are keeping track – that means only 3 out of every 10 employees are happy with their job.

I’m no mathematician but those are not good odds.

When your employees are unhappy – your customers are likely unhappy, too. […]

By |June 13th, 2016|Culture, Engagement, Leadership, Retention|0 Comments

Is Donald Trump a Loser or a Leader?

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about leadership.   

Despite Donald Trump toning his rhetoric down over the last few months – he still makes new controversial headlines.  The most recent target – U.S. District Judge Gonzalo Curiel ethnic […]

By |June 7th, 2016|Leadership|0 Comments

Why Does Hillary Clinton Suck at Communicating?

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about communication.  

Or lack thereof in this case…

Hillary Clinton just can’t seem to get rid of the ghosts from her email servers’ past.  The State Department’s Inspector General released a report stating […]

By |June 1st, 2016|Communication, Leadership|0 Comments

How TSA Can Fix the Problems That Make Air Travel Suck

Fly the sorta friendly skies? If you’ve stood in line at a TSA check-point lately, you know the pain is real.  Long lines, unfriendly agents, and baffling processes (why are most of the check-point gates closed??) have lead to an astronomical 18,000 complaints every year.

TSA’s administrator – Paul Neffenger – was asked by Today Show Hosts’ Matt Lauer […]

#WMATA Why I’d Rather Sit in Traffic Than Take DC Metro

Another day, and yet another issue causing delays on WMATA’s DC Metro system.  Between April 17th and April 24th – there were 120 alerts.

This week – Metro held their first ever all managers meeting.  Let that sink in for a moment.  In the 40-year history of Metro, the managers have never once all met […]

By |May 15th, 2016|Change, Communication, Culture, Customer Service|0 Comments

Where is the #LUV (voucher) @Southwest? #CustomerExperience

By |March 28th, 2016|Culture, Customer Service, Strategy|0 Comments

What Do You Think? TOPIC: Customer Service Issues

By |March 28th, 2016|Customer Service, Survey|0 Comments

[Infographic]: How to fix strategy and process issues

By |March 16th, 2016|Strategy|0 Comments

What Do You Think? – TOPIC: Strategy and Process

By |March 16th, 2016|Uncategorized|0 Comments

Customer (and Brand) Loyalty is Dead

And it’s not good.  In fact – it feels like it gets worse with every passing day.  

Think about it…when was the last time you received excellent customer service – you know, the kind that makes you want to keep spending your hard earned money on a business’s  products or services and singing their praises […]

By |February 25th, 2016|Communication, Culture, Customer Service, Strategy|0 Comments