-
’tis the season…for bad customer serviceIn case you missed the billions of sales special offers being advertising on tv, via email,...
-
[Infographic] The Do’s & Don’ts of Customer ServiceDid you know… 82% of consumers have stopped doing business with a company because of bad...
-
What Do You Think? TOPIC: Customer Service IssuesWhen helping clients solve customer service issues - we’ve reviewed a lot of research. But...
-
Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or...
-
3 Ways to Prevent Poor Customer ServiceWhat's the true cost of poor customer service and a bad customer experience? If you’re...
-
Customer Service #FAIL – 53% of People Say Unclear Communication Biggest IssueBad customer service experiences are nothing new - as annoying as they may be to...
-
How Poor Processes Equal Poor Customer ServiceYou’ve likely had a few bad customer service experiences. Irritating is sometimes the only way...
-
The Essential Art of Customer Loyalty: A Balancing Act in BusinessWhen Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern...
-
Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost...
-
Customer Experience Stories SubmissionsCustomer experience stories Submissions See some CX stories others have shared. And share your customer...
-
The Customer Experience Conundrum – Don’t Blame the Employees.You have probably heard about “The Great Resignation” by now. You can read more about...